FAQ

What are your terms of payment?

Payment for investment coins and bars made in several ways. We offer you: a direct bank transfer to the account InvestUnion OÜ, PayPal, Perfect Money, PayEer, MasterCard and Visa. In the event you will find all the details of our bank account. Payment is possible in EUR, USD and RUB (at payment to the account of the conversion takes place in the Bank EUR). Also please note that virtually all payment systems and banks charge a fixed percentage of the financial transactions. Rates You can update the official resources of these payment systems and banks.

How is the delivery?

All information on shipping can be found on our website. If you have any questions, please contact customer service via e-mail or telefonu.Po delivery in Russia in more detail, you can check with our partner in Russia - http://www.gscoins.ru.

Will the VAT charged on my purchase?

Gold coins and ingots are traded without VAT. On the silver coins purchased in Estonia, VAT is also not added. On the non-investment coins (commemorative and collectable) VAT is included.

What activities take place after I placed the order?

You will receive an invoice for payment and delivery of goods. Please pay in the day, as we expect you to pay no later than 48 hours. This is due to fluctuations in the market value of the precious metal on londoskoy Exchange. me after receipt of payment Company InvestUnion OÜ carries out the shipment of goods to the address you specify. All orders are confirmed by e-mail.

What storage conditions are you suggesting?

Up to the moment of sending to your address we will offer a safe place your order in the deposit box in Tallinn Business Bank. Also we offer a service of storage of your order in a cell bank for a specified time period. The cost of storage - 0.1% of the value of goods per month.

What is the sales process?

The sale process is organized in accordance with the "Law on combating money laundering FINANCING OF TERRORISM» (https://www.riigiteataja.ee/akt/108072011030?leiaKehtiv), the responsibility of the client, both physical and legal entity, is to provide identifying information about yourself to transactions for a total amount in euro on the date of the transaction is equivalent to 15 000 euros and above, and the responsibility of the seller is to use measures of scrutiny in the simplified or enhanced procedure.

 What are your working hours?

You can place orders through our website 24 hours a day, 7 days a week. Our Customer Service Department is open Monday through Friday from 9 am to 5 pm. Order via phone we duplicate order for your e-mail, which will be sent to all the necessary information to complete the order.

Can I buy or pick up your purchase in the office in Tallinn, Estonia?

Yes, you can get the goods at our office in Tallinn by appointment.

International delivery is available?

We deliver worldwide. To do this, you must specify the exact address and we will calculate the shipping cost.

What happens if I decide to cancel your order?

When you place an order online, you agree to pay for the items you selected in the current market prices, which are updated every 5 minutes. It is, in fact, signed the contract. Cancellation costs for the customer 5% of the amount it had already paid. If you place an order and do not pay, you may be blocked from placing further orders on our site.

What is your refund policy?

We do not accept the item back, but nevertheless, we are able to buy it, with the result that customers can resell the item to us at least 99.5% of the market spot price.

You are buying bullion?

We buy all kinds of bullion bars and coins, and offer very competitive prices. Please contact us if you are interested in selling your bullion.

Can someone else pay my name?

It is possible that someone pays on your behalf, but in this case, please note that should be your name and order number in the payment details.

I designed the ordered, but not received confirmation?

You should receive an invoice (invoice) by email. Please check your spam filter to ensure that our messages to you. If you still have not received confirmation, please let us know by e-mail or call.

Why Online prices fluctuate?

Bullion coins and bars are sold with a very small margin. Our pricing system is "tied" to the price of the precious metal on the London Stock Exchange in real time. Therefore, the prices on the site are changing at intervals of 5 minutes, which allows our customers to "catch" a better price. The current stock price, you can see on the right side of the informer above under "Category" . Also, in addition, a variety of useful information you can see on our charts in the "General quotes."


vinkli 13, Tallinn, 
12618, Eesti
+(372) 5158897
+(372) 58058568
REG: 12901381
VAT: EE101835860